Property insurance claims

For notifying a claim, please fill in the claim form for property insurance (RO only) and send it via email at in 24 hours since the occurrence or since becoming aware of the insured event.

If you are not able to print the above form, please send us an email at, mentioning at least the following info:

  • Name of the insured person;
  • Address of the insured property;
  • A phone number where we can contact you.

A claims officer will contact you at the phone number provided within the form/email.

Necessary documents:

  • Identity documents (ID card, passport) for the person signing the statement;
  • Proxy in case of insured – legal persons / notarial proxy in case of insured – natural persons for the person signing the survey, if different than the insured;
  • Statements of the involved persons (if the case);
  • Documents proving the ownership and / or location of goods if the case. (if the case.);
  • Documents issued by the authorities competent to investigate the causes and circumstances of the events in copy certified by the issuer (if the case).

Notify a Claim

  • Tel: 021 303 70 47CASCO
  • Tel: 021 303 70 33CASCO
  • Tel: 021 303 70 66CASCO
  • Tel: 021 303 70 35CARTE VERDE
  • Monday - Friday 8:30 - 16:30